About Behavioral Interviews
The premise behind behavioral interviewing is that the most accurate predictor of future performance is past performance in similar situations. Employers use
the behavioral interview technique to evaluate a candidate's experiences and behaviors so they can determine the applicant's potential for success. The
interviewer identifies desired behaviors that the company has decided are important for a particular position.
For example, if teamwork is critical to the position you are interviewing for, an employer might ask a question such as:
"Describe a situation where others you were working with on a project disagreed with your ideas. What did you do?".
How to Answer Behavioral Interview Questions
In the interview, your response needs to be specific and detailed. Candidates who tell the interviewer about particular situations that relate to each question
will be far more effective and successful than those who respond in general terms.
Ideally, you should briefly describe the situation, what specific action you took to have an effect on the situation, and the positive result or outcome. Frame
it in a three-step process, usually called a S-A-R statement:
| Situation |
Describe the situation that you were in or the task that you needed to accomplish. You must describe a specific event or situation, not a generalized description of what you have done in the past. Be sure to give enough detail for the interviewer to understand. This situation can be from a previous job, from a volunteer experience, or any relevant event. |
| Action you took |
Describe the action you took and be sure to keep the focus on you. Even if you are discussing a group project or effort, describe what you did -- not the
efforts of the team. Don't tell what you might do, tell what you did. |
| Results you achieved |
What happened? How did the event end? What did you accomplish? What did you learn |
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Desired Behaviors:
Here's a list of typical behaviors that employers might be trying to get at from job-seekers in a behavior-based interview.
Adaptability
Communication
Control
Analysis
Attention to Detail
Decisiveness
Delegation
Development
Energy
Entrepreneurial
Insight
Flexibility
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Initiative Innovation
Integrity
Judgment
Leadership/Influence
Listening
Motivation
Negotiation
Organizational
Participation
Management
Impact
Independence
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Resilience
Risk Taking
Safety Awareness
Process Operation
Sensitivity
Strategic Analysis
Teamwork
Technical/Professional
Knowledge
Rapport Building
Tenacity Work
Standards
Practical Learning
Presentation Skills
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