Job Title: Field Technician
# of Openings: 1
Contract length: 2 year contract
Work Location: Orem, Utah
Overview of the Project/ Details:
This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.
This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Day to Day:
• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer’s business needs while maintaining contractual commitments.
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
• Attention to detail and commitment to administrative responsibilities.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.
Required Skills & Technologies:
-Break/ fix printer experience
-1-2 years of experience with hardware printer repair
-Ability to travel
Nice to Have:
• Successful cause and effect understanding of financial perspectives on the business.
• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
- Able to balance and prioritize multiple activities and issues.
Number years of experience: 1-2 years
Education: High School diploma or equivalent, plus additional hardware technology training. College preferred.
LOCATION: Orem, Utah